查看我的解决方法

Hostease的速度真的是很不错，就看中了这一点，我好不犹豫的买了他的空间
 

美国虚拟主机HostEase是继ixwebhosting和godaddy之后第三个推出支持支付宝的美国虚拟主机公司，可建这家公司具有一定的远见！HostEase美国主机提供Linux共享主机方案和独立主机，Reseller主机可能于近期推出。HostEase的服务器位于美国SoftLayer 机房（Hostse目前使用的hosting24也放在这个机房），国内访问速度非常快。从去年年底开始，HostEase提供了支付宝付款支持，方便国内站长付款。

HostEase地址：http://www.hostease.com/

后来发现空间不支持ASP 没办法只能申请退货，国内的客服还没上岗，就和美国那边的客服聊了一下，答应为我退款~

下面是聊天记录
Loen Cullen: Hello!HostEase Technical Support Center.How may I assist you today?
Sue: hi
Loen Cullen: Hi.
Sue: i thought no one here
Sue: can you speak chinese?
Loen Cullen: How may I help you?
Sue: i just buy a host from you because your rate is so good
Loen Cullen: I am afraid I can not speak your native language.
Sue: but i find that the host cannot spport asp program
Sue: how can you help me
Sue: if the host can not spport asp anyway,can i request to back my order
Loen Cullen: Thanks for your trust in hostease.Yes, we can't support asp. I'm very sorry.
Sue: then can you help me back my money
Sue: i know nothing about PHP in fact
Loen Cullen: Please wait a moment. I'll check it for you.
Sue: ok
Sue: thank you
Loen Cullen: Would you mind giving me your Transactions ID?
Sue: ok,please..
Sue: ID :info@mifan.org
Sue: can you find it ?
Loen Cullen: I mean,your Transactions ID,you can find it in this email Invoice Payment Confirmation.
Sue: i will check
Loen Cullen: OK,waitting for you.
Sue: Transaction #: 2010062874473085
Sue: do you mean it?
Loen Cullen: Yes,thanks.
Sue: ok,that is good ,what should i do next
Loen Cullen: One moment, please.
Sue: if ok,i will intro. my friends with PHP program to you
Sue: thanks
Sue: any result from you?
Loen Cullen: Thanks for your trust in hostease. You can get your refund.
Loen Cullen: Sir,please send a email to billing@hostease.com,and provide your personal information and your original transaction ID to us so that we can verify your identity.We'll finish the refund in one week on.
Sue: ok，what profile?
Sue: include what only transaction ID ?
Loen Cullen: Your personal information and your original transaction ID.
Sue: ok
Sue: but a question still
Sue: my profiles wrote in chinese in your web how can i wrote that to you
Sue: r u there?
Loen Cullen: Sorry but what do you exactly mean?
Sue: i reg. the profiles in http://cn.hostease.com which is a chinese website of yours
Loen Cullen: You must send email to us in English.
Sue: on that my profiles wrote by chinese not english ,how can i wrote a chinese letter to you?
Loen Cullen: We will provide Chinese customer service very soon.
Sue: you mean i provide the my infomation with chinese still just what shows in yr web?
Loen Cullen: Yes,but I am afraid I can not speak your native language. So you must use English.
Loen Cullen: Hello?
Loen Cullen: Are you online?
Sue: if i wrote english,that may shows:un-suitable with web which shows in chinese
Loen Cullen: You just send an email in English to the email box billing@hostease.com. That is OK.
Sue: ok
Loen Cullen: Waitting for your email.
Sue: moment..
Sue: how can i use email title?
Loen Cullen: I request a refund
Sue: sent
Sue: please check email
Loen Cullen: It need some time.
Sue: how long?
Sue: i will check with you again please let know how long
Loen Cullen: I have accept your email.
Sue: any question hesitate?
Sue: any question hesitate?
Sue: any infomation should be futher offered?
Loen Cullen: What do you mean?
Sue: i mean if the email can meat all your request?
Loen Cullen: Yes.
Loen Cullen: The Billing Dept. will check your information. If all the information is correct,you will get your refund in 7 days.Thanks for your understanding and cooperation.
Sue: ok,good
Sue: ok thanks
Sue: 88
Loen Cullen: Please feel free to contact us if you need any advice or assistance.
Loen Cullen: What?
Sue: you are a good servicer,i like to chat with you
Loen Cullen: 88?What do you mean?
Loen Cullen: My pleasure. It's my great honor to assist you.
Sue: 88 is a chinese web language mean byebye ,the have the same pronunciation
Loen Cullen: Thanks. Hope you have a nice day.
Loen Cullen: See you..
Sue: you too
Sue: good day
Sue: 88
Loen Cullen: 88